Airport and Pick-Up Procedures

Standard Pick-Ups

A text message containing your chauffeur’s name and mobile number will be sent approximately 30 minutes before your scheduled pick-up time.

A $30 early-morning surcharge applies to pick-ups scheduled before 5.30 am. This surcharge is added to the confirmed fare.

Adelaide Airport Pick-Ups

For airport pick-ups, we will send you a text message when your chauffeur is on the way and another message when they arrive.

Your chauffeur will monitor your nominated flight. Once your flight has arrived, the chauffeur will meet you with a sign near the bottom of the escalators in the main arrivals hall.

Your chauffeur can then accompany you to the luggage carousels and assist with your luggage where required.

International Flights

If you are arriving on an international flight, please advise whether you are travelling in first class, business class or economy class. This helps us determine an appropriate arrival time and minimise potential waiting charges.

A $15 international-flight service fee applies.

Regulatory Fees and Airport Charges

The following industry and airport charges are outside our control and are added where applicable:

• Point-to-Point Transport Levy – $2 per trip
  This South Australian Government levy applies to eligible passenger transport journeys commencing in metropolitan Adelaide.

• Adelaide Airport Chauffeur Access Fee – $5.75 per pick-up
  This fee applies to Adelaide Airport pick-ups only and does not apply to drop-offs. It provides up to 45 minutes of access to the designated chauffeur area.

Chauffeurs are not permitted to collect passengers from public pick-up zones. Additional airport charges may apply if the vehicle remains in the chauffeur area for longer than 45 minutes.

Government, regulatory and airport fees may change. Current charges will be confirmed as part of your quote or booking.

Booking Confirmation

All charter and tour bookings require a 50% deposit to secure the booking, unless otherwise advised.

The remaining balance must be paid at least 72 hours before the scheduled boarding or departure time.

Your booking is not confirmed until the required deposit has been received and confirmation has been provided by Touring Adelaide South Australia.

Pricing and Additional Charges

General transfer pricing is calculated according to the distance travelled and the requirements of the journey.

Charters and tours are generally quoted using an hourly rate, with consideration given to the locations, itinerary and total travel time.

Changes made to a confirmed itinerary may result in additional charges if the total service time or distance exceeds the original booking. Payment for additional services provided on the day may be requested by the chauffeur.

Boarding and Waiting Time

Transfers, charters and tours include up to 15 minutes of boarding grace.

A $50 waiting-time charge may apply if passengers are not ready to board within this period.

For half-day and full-day charters or tours, we will accommodate reasonable delays wherever possible. However, delays may affect the remaining itinerary, venue reservations and scheduled return time.

Venue and Third-Party Costs

Venue admission, tasting fees, meals, activities and other third-party costs are payable by the customer unless they are expressly included in a confirmed Special Tour package.

Some venues require prepayment when a reservation is made. We will advise you if this applies to your itinerary.

Damage and Soiling

A minimum $200 cleaning or damage fee may apply if passengers:

• spill food or drinks;

• excessively soil the vehicle; or

• cause damage to the vehicle during the service.

Additional charges may apply if the reasonable cost of cleaning or repairing the vehicle exceeds $200.

TASA reserves the right to charge the credit card used for the booking for applicable cleaning or repair costs without seeking further authorisation from the customer.

Passengers are asked to respect the vehicle and help us maintain its condition for future guests.

Payment Options

A booking invoice will be issued for payment.

We accept major credit cards and electronic funds transfer (EFT).

All quoted prices include GST unless otherwise stated.

Cancellation Policy

Unless different cancellation conditions are included in your booking confirmation:

• More than 72 hours before departure: A full refund will be provided.

• Within 72 hours of departure: A 50% refund of the total booking price will be provided.

• Failure to board or attend: No refund will be provided.

Any non-refundable venue or third-party costs already paid on the customer’s behalf may also be deducted from the refund.

Wine, Beer and Distillery Tours

Tour itineraries should be confirmed as early as possible to provide the best opportunity to secure preferred venues.

You may nominate the venues you would like to visit or ask us to recommend and arrange an itinerary for you.

All venue bookings are subject to availability. If a requested venue is unavailable, we will discuss suitable alternatives with you.

Some venues require prepayment when a reservation is made. We will advise you before confirming any prepaid venue booking.

Alcohol

Touring Adelaide South Australia operates a licensed onboard service from 9.00 am to 12.00 midnight.

Alcohol may only be supplied or consumed in the vehicle where expressly permitted as part of our licensed service. All alcohol service and consumption must comply with our licence conditions, responsible service of alcohol requirements and South Australian liquor laws.

Alcohol purchased or consumed at licensed venues must not be consumed in the vehicle unless expressly permitted by Touring Adelaide South Australia.

Passengers must follow all reasonable directions provided by the chauffeur regarding alcohol consumption. We reserve the right to refuse alcohol service where required for passenger safety or legal compliance.

Additional alcohol-service conditions may be provided with your booking.

Seating, Safety and Assistance

Seatbelts must be worn by all passengers whenever the vehicle is moving.

Passengers must follow reasonable safety instructions and treat chauffeurs, other passengers and vehicles respectfully.

Our professional chauffeurs can assist with loading and unloading luggage where required.

Our passenger-service vehicles are GPS tracked for driver and customer safety.

Thank you for booking with Touring Adelaide South Australia, trading as Touring Adelaide Hills South Australia.

We appreciate your ongoing support.

Less fuss with us.